Tech

Improving the Eurail experience with the help of Zendesk 

Eurail helps travellers explore 33 European countries by rail – more than 1,200,000 Interrail and Eurail Passes were sold in 2023. With thousands of customers and multiple pass options, Eurail’s customer service team has...

The five critical pillars of customer identity and access management

Managing access to systems can be challenging, especially when trying to strike a balance between customer experience and security. Customer identity and access management (CIAM) is at the core of ensuring a secure and...

Miss Macaroon – putting digital at the heart of a social enterprise

Miss Macaroon was set up in 2011 with a dual purpose: to create the most premium macaroons on the market, while providing workplace skills to unemployed young people. From starting out with just one team member, a...

AI-powered platform launches to transform B2B search

SMBs have long been sidelined by traditional search engines, struggling for visibility and meaningful connections in the B2B space. B2B Stars, a new AI-powered platform, is set to change that. Created by Expandi...

Why shadow IT prevails for UK SMEs

Shadow IT is a major concern for businesses. Employees will often adopt shadow IT for their convenience and productivity – they want to get the job done as quickly as possible. This is why companies need to make sure e...

IT decision-makers face growing pressure to deliver rapid cost savings from...

New independent research from Six Degrees, a secure, integrated cloud services provider, has revealed that 40% of UK mid-market IT decision-makers felt rushed while undertaking public cloud migration projects. That...

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