Customer complaints are going to happen, but it is how companies handle them which will make the difference. Jonathan Sharp, CEO of Britannic, outlines how companies can handle complaints efficiently and quickly,...
Salespeople once had a limited choice in how they got in touch with customers. But in today’s world, there are many channels in which they can touch base with customers and personalise offerings to each individual. C...
The renewable energy sector has taken a hit during the past few years, with high valuations, interest rate hikes and a surge in production and material inflation. This has resulted in lacklustre results from notable...
Email security can feel prohibitively expensive or complex for small- and medium-sized businesses (SMBs). Rick Goud, Chief Innovation Officer and Co-founder at Zivver, explains why that does not need to be the case and...
Boots, Barclays and Deutsche Bank are just some of the companies that have announced back to office mandates for UK staff in 2024. If big-name employers are abandoning homeworking in favour of in-person interaction,...
Shadow IT is a major concern for businesses. Employees will often adopt shadow IT for their convenience and productivity – they want to get the job done as quickly as possible. This is why companies need to make sure e...
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