AI is the power tool of CX
A new global research report from MIT Sloan Management Review (SMR) Connections, Delivering Experiences That Win Business and Build Loyalty: CX Champions Share Their Strategies, sponsored by SAS, has revealed tha...
Insights
The optimal sales tech stack for SMEs
Customer experience is vital for ensuring successful sales. Shabri Lakhani, CEO of SalesWorks, talks to us about optimising sales technology for SMEs, such as having a strong CRM, contact database and automating p...
Are we really helping SMEs with more recovery loans?
Despite COVID-19 restrictions subsiding in the UK, many SMEs are living off an ever-increasing debt burden. Douglas Grant, CEO at Manx Financial Group, offers insight into this and how SMEs can remove themselves from...
Expert advice for layering up your defences this World Password Day
The annual World Password Day raises awareness of the importance of having robust and resilient password hygiene practices in place. We hear from various industry experts who discuss best practices for password security....
Experts discuss the best practice approach SMEs should take to email security
OpenText has announced its 2022 BrightCloud Threat Report, which outlines key data points and trends affecting small and large businesses worldwide, as well as individuals in the new hybrid, interconnected w...
Microsoft, Databricks and other leading giants show data analytics solutions...
With ASEAN rapidly trying to leverage the potential of data, BYTES 2022 – ASEAN, a two-day virtual summit, provided the necessary platform to the key industry stakeholders and experts to share their vision, insights a...
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