Frontline workers, employees which are directly involved in essential tasks such as customer service, production and service delivery, are crucial to a business’ success. Companies need to be aware of how engaged t...
The contact centre is continually changing. AI is now broadly used and SMEs need to find the right balance between using this technology and retaining their uniqueness. Jon Dainton, Head of Customer Operations Services...
AI advancement continues to gather pace, with many benefits for businesses. But research has shown that SMEs can be slower on the uptake of using AI in daily operations, with many employees taking it upon themselves...
A new initiative launched by Accenture aims to enable over a million people to get access to devices, data and AI literacy courses across the UK. Over the next three years, Regenerative AI will bring community...
With greater demands for laptops and other hardware across all industries, educational establishments must embrace pre-used and refurbished devices in order to achieve the best value. Steve Dickinson, Head of Supply ...
Generative AI (GenAI) is for the last mile. If you want to create something special that resonates with your target audience, you first need an underlying data infrastructure – and other forms of AI working under the s...
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