Customer Experience

Try that on for size: How a global pandemic impacted the future of retail

The global pandemic prompted a rapid acceleration of Digital Transformation built on identity security, with aims to win the loyalty of a new generation of shoppers. Emma Maslen, VP and General Manager, EMEA &...

Remote work has intensified data protection challenges, says new report

Barracuda Networks, a trusted partner and leading provider for cloud-enabled security solutions, has released a new report titled: The State of Office 365 backup, which reveals that the worldwide shift to remote work...

Civica has won a new five-year, £3.6 million contract with LPPA

Civica’s cloud-enabled Universal Pensions Management (UPM) industry-leading software will help improve member and employer experience across the organisation via increased digitalisation and automation to modernise s...

The 10 best countries in Europe for an e-commerce start-up

Unlike many industries in the past year, e-commerce has thrived and revenue within the market is predicted to top £361,305 million in 2021. Across the continent, annual growth rates are expected to reach 5.2%, which ...

Personalising the customer experience important for insurers

Today’s insurance customers want a service which is convenient, quick and most importantly, personalised. It has long been a challenge for insurance companies to understand their customers on an individual level. But t...

Three out of four UAE small businesses optimistic about recovery, survey...

Three out of four small businesses in the UAE said they feel optimistic about business recovery in 2021, according to a new study by Visa, a world leader in digital payments. The majority of UAE merchants (82%) said...

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