Customer Experience

As some SMEs reopen for business, e-commerce remains key for sustainable...

The pandemic restrictions are being slowly loosened, and the usual brick-and-mortar stores in countries like the United Kingdom, Ireland, France and Czech Republic, are being opened again, while...

Businesses fail to prioritise customer engagement in post-pandemic recovery

Yext, a AI Search company, has announced research results which reveals that UK businesses could be putting their post-pandemic recovery at risk by failing to effectively communicate with customers.  As many...

COVID triggers changes in payments habits among over eight in ten consumers

More than eight in ten consumers (86%) say that their payments habits have changed since the start of the pandemic, with 59% trying a new payment method for the first time – a number which rises to 77% among the 18- to 2...

Online spend doubles but the ‘COVID-19 effect’ on e-commerce won’t be perma...

As high streets and shops start to reopen across the UK, business leaders will need to adapt their approaches if they are to encourage a sustained footfall. LambdaTest, the browser testing platform, has published the...

b8ta partners with noon.com to provide shoppers in the UAE with the next-gen...

b8ta, a unique software-powered retailer with its mission to build a ‘Retail-as-a-Service’ platform for brands, has announced its strategic collaboration with noon.com, Middle East’s leading digital marketplace, to ...

IASME’s government funded IoT assurance scheme to give shoppers confidence

IASME’s new voluntary assurance certification will give shoppers confidence that their smart product has been made cybersecure, thanks to a government grant. TheIoT Security Assured scheme w...

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