Customer Experience

New report shows huge rise in AI and automation as customer and employee...

A global survey analysis of more than 25,000 consumers, business buyers and professionals found that customer expectations are growing amid the transition to all-digital experiences. And employees – who are already s...

ServiceNow and Qualtrics combine powerful workflows and experience data to...

ServiceNow and Qualtrics have announced a strategic partnership to help companies deliver next-generation employee experiences and customer service, leveraging the combined power of ServiceNow’s digital workflows with Q...

Campaigner launch to help Shopify and Magento store owners boost sales with...

Campaigner, an email marketing brand of j2 Global, has announced the launch of “Campaigner for eCommerce,” a new platform developed for the specific needs of e-commerce sellers. E-commerce store owners on Shopify, Mag...

Consumers remain underwhelmed despite big digital switch

Only 29% of consumers around the world believe the companies they interact with now deliver an improved digital experience compared to before the pandemic. The stark findings from a new study from VMware of more...

Try that on for size: How a global pandemic impacted the future of retail

The global pandemic prompted a rapid acceleration of Digital Transformation built on identity security, with aims to win the loyalty of a new generation of shoppers. Emma Maslen, VP and General Manager, EMEA &...

Remote work has intensified data protection challenges, says new report

Barracuda Networks, a trusted partner and leading provider for cloud-enabled security solutions, has released a new report titled: The State of Office 365 backup, which reveals that the worldwide shift to remote work...

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