Customer Experience

Amazon Connect reinventing the call centre

With organisations embracing Digital Transformation efforts to remain competitive, the call centre industry is poised for significant disruption. Those who embrace this change will be the ones that see significant...

Digitalisation – Understanding the benefits for SMEs

The pandemic has forced businesses to face and navigate a host of challenges like never before, but it has also accelerated Digital Transformation and provided an array of opportunities to thrive. Here, Patrick...

Adapting to changing customer needs in post-lockdown Britain

Kaushalya Somasundaram, Head of Payment Partnerships and Industry Relations, Square UK, explains how businesses need to keep up with customers’ expectations following the pandemic to keep up with sales both instore a...

Six digital strategies for increasing brand visibility

Businesses which embrace digital enjoy better business outcomes. Anastasiya Golovatenko, Account Director, Sherpa Communications, gives her top tips for businesses on how they can increase their brand visibility...

Aosom sees business growth through ManoMano partnership

Aosom sells a range of home, garden, pet and car accessories across six individual brands. It has gone from strength to strength after launching on the marketplace, ManoMano, which has over four million products in...

The key to successful Digital Transformation in the manufacturing sector

COVID-19 has amplified the inefficiencies within manufacturing. Investing in a platform that delivers digital workflows will ensure optimum customer experience and unlock business productivity. Uwe Vieth, Sales Director...

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