Customer Experience

New research finds online channel to be major growth driver

2Checkout, a leading all-in-one monetisation platform for global businesses, has released its State of B2B Digital Commerce survey findings. 2Checkout conducted a global study with over 1,000 companies to...

Businesses are losing 30% of international sales according to a new BlueSnap...

BlueSnap, a payment company helping businesses accept payments in over 200 geographies, has released its findings on the key challenges businesses face when it comes to cross-border payments. The survey...

NEON selects Aptum to enhance its retail and e-commerce platforms

Aptum, a global hybrid multi-cloud managed service provider, has announced it has partnered with NEON, a turnkey e-commerce platform and retail solutions provider, to transition its IT infrastructure to Microsoft Azure...

Just 9% of cynical Brits expect to be wowed by customer service

Freshworks, a leading software company empowering businesses to delight their customers and employees, has announced survey findings that reveal the complexity and contradiction of consumer expectations. With just 9%...

Puzzel launches in the Netherlands to meet growing demand for smart customer...

Puzzel, a leading European Contact Centre-as-a-Service (CCaaS) provider, has announced its expansion into the Netherlands to meet a growing demand for enhanced, smart customer experiences in the market.  The move...

UK start-up targets US$3.5 trillion global health food market in latest...

A UK start-up company specialising in the production of healthy food products which provide a long-term solution to elevated blood glucose levels has launched a new funding round as it seeks to stem the rise of Type 2...

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