AI is the power tool of CX
A new global research report from MIT Sloan Management Review (SMR) Connections, Delivering Experiences That Win Business and Build Loyalty: CX Champions Share Their Strategies, sponsored by SAS, has revealed tha...
Customer Experience
The optimal sales tech stack for SMEs
Customer experience is vital for ensuring successful sales. Shabri Lakhani, CEO of SalesWorks, talks to us about optimising sales technology for SMEs, such as having a strong CRM, contact database and automating p...
Interactive experiences are the antidote to digital fatigue
As digital fatigue increases with video chat and online meeting applications, new data in The 2022 State of Digital Experiences report from ON24 reveals this fatigue does not apply to digital experiences like webin...
Wix and LegalZoom offer personalised solutions for small businesses to grow...
Wix – a leading global SaaS platform – and LegalZoom – an industry leader in online business formation and a leading platform in legal, compliance and tax solutions – have announced a partnership to better help small business ow...
Report uncovers attitudes about data collection practices and...
3radical, a leader in audience engagement and consented data solutions, has announced the launch of its annual consumer survey report. As consumers become increasingly aware of the value of their personal data, this...
How Artivive used ActiveCampaign’s automation to rapidly grow its subscriber b...
Artivive is a platform, designed for Augmented Reality art. Until using ActiveCampaign’s technology. They lacked the resources to reach their desired engagement levels, with communication issues arising when booking a...
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