Customer Experience

70% of Gen Z believe they don’t receive excellent CX on social media 

Emplifi, a leading unified customer experience platform, released 7 Key Consumer Expectations Impacting Social Media Success Today, a report outlining generational insights into how different groups engage with...

Amplitude announces new customer data platform 

Amplitude, a pioneer in digital optimisation, has announced the launch of Amplitude CDP, an insights-driven customer data platform (CDP). Unlike other CDPs that require connecting to third-party analytics solutions,...

Hey Karry is on a mission to restore customer experience back into the hands...

Hey Karry is a Dubai-based technology start-up offering last-mile delivery services to small and medium enterprises (SMEs), enabling their Direct2Consumer channel. It has developed a user-centric, easy-to-use...

Customer experience innovation to grow in the next decade 

Customer contact centre operations are set to undergo transformation to improve customer experience (CX) delivery, finds new research from  Frost & Sullivan. Commissioned by  Webhelp, the study of over 1,000 senio...

Validity to drive small business email marketing success 

Validity, a leading provider of data quality and email marketing success solutions, has introduced Everest Elements – an email success platform geared towards helping small and medium-sized businesses (SMBs) access t...

Technology is the key to small business growth 

Singaporean small businesses that leverage technology are more likely to experience business growth, according to global professional accounting body, CPA Australia.  Around one-third (36.4%)...

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