Customer Experience

The optimal sales tech stack for SMEs 

Customer experience is vital for ensuring successful sales. Shabri Lakhani, CEO of SalesWorks, talks to us about optimising sales technology for SMEs, such as having a strong CRM, contact database and automating p...

Interactive experiences are the antidote to digital fatigue 

As digital fatigue increases with video chat and online meeting applications, new data in The 2022 State of Digital Experiences report from ON24 reveals this fatigue does not apply to digital experiences like webin...

Wix and LegalZoom offer personalised solutions for small businesses to grow...

Wix – a leading global SaaS platform – and LegalZoom – an industry leader in online business formation and a leading platform in legal, compliance and tax solutions – have announced a partnership to better help small business ow...

Report uncovers attitudes about data collection practices and...

3radical, a leader in audience engagement and consented data solutions, has announced the launch of its annual consumer survey report. As consumers become increasingly aware of the value of their personal data, this...

How Artivive used ActiveCampaign’s automation to rapidly grow its subscriber b...

Artivive is a platform, designed for Augmented Reality art. Until using ActiveCampaign’s technology. They lacked the resources to reach their desired engagement levels, with communication issues arising when booking a...

The power of sleep: Sealy of Australia transforms customer experience with G...

With so many mattress options on the market, choosing the right one requires careful consideration, Sealy of Australia worked intimately with web development agency, G-Squared, to understand users’ personas, and des...

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