Customer Experience

Editor’s Question: What are your top tips for SMEs on creating a strong...

Branding can make the difference between a highly successful business or one that is just making ends meet. The product or service the company is selling obviously has to be good, but it is the branding which makes...

Increased expectations, declining loyalty; Qualtrics announces 2025 consumer...

Today’s fickle consumers are sensitive to privacy concerns and less inclined to offer feedback than they previously were, setting up a tightrope walk for companies in 2025 as they seek to meet expectations, according t...

Salla partners with Adjust, enabling seamless analytics for thousands of...

Adjust, a leading global measurement and analytics company, announced a strategic integration with Salla, a leading e-commerce platform in the MENA region. This partnership will enable thousands of Salla...

Editor’s Question: What’s the best way for SMEs to identify who their c...

It can be a challenge for SMEs when trying to find their customers. This month’s question explores the best way to find potential customers, starting below with a response from Chloe Bevan, Head of Customer Success E...

Signed, sealed, delivered – the demise of customer experience

Customer complaints are going to happen, but it is how companies handle them which will make the difference. Jonathan Sharp, CEO of Britannic, outlines how companies can handle complaints efficiently and quickly,...

Shopstar opens online doors for small businesses with launch in the UK

Shopstar, a leading e-commerce platform for online shop creation, has officially launched in the United Kingdom. With over a decade of experience empowering creative entrepreneurs in South Africa, Shopstar brings its...

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