Customer Experience

Number of newly incorporated UK businesses sees uptick in 2022, despite...

Analysis of data from Companies House reveals 774,420 new businesses were registered in the UK last year, up 3.5% from 2021. The number of new UK businesses incorporated in the full year of 2022 was also 19% higher...

Financial downturns – how can CX leaders help their organisations emerge s...

Bill Staikos, Senior Vice President, Evangelist and Head of Community Engagement at Medallia, talks to us about the steps CX leaders can take to successfully get their business through times of economic turbulence....

ClimateView helps city planners secure investment to drive decarbonisation

Swedish start-up, ClimateView, has launched a significant Impact Intelligence upgrade to its ClimateOS platform to help planners unlock crucial funds for city transitions. City planners at Helsingborg in Sweden have...

AI roadmaps at risk: 60% of UAE businesses struggle to deliver analytics ROI...

New research reveals that, while 79% of UAE organisations invest in analytics ahead of all other technology, historic unsolved challenges mean critical business insights aren’t fully utilised. The research, carried o...

Roses Only achieves record customer retention with Macquarie Telecom

One of Australia’s leading online flower delivery service, Roses Only, has reported record customer retention, doubled orders, mitigated the impact from the Brisbane floods and is looking at business expansion with s...

Customer experience trends to look out for in 2023

The continued growth in online shopping means brands are more under pressure than ever to provide sleek digital experiences. So, what should companies look to improve and invest in with regards to customer experience in...

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