Customer Experience

Emplifi reveals nearly 90% of consumers say reviews have the biggest impact...

Emplifi, a leading unified customer engagement platform, has released Meeting the Demands of the Modern Customer: A Deep Dive Into The Importance of Social Influence, a new study in collaboration with Harris...

ShipStation adds UPS to its UK carrier services as it continues to expand...

ShipStation, a leading cloud-based e-commerce shipping solution, has announced that UPS is live on its carrier services platform in the UK. This new collaboration gives UK merchants using ShipStation access to UPS’s d...

Two-thirds of businesses expected to benefit from marketing budget boost

More than two-thirds of businesses will increase their marketing budget this year, with half of those expecting search engine optimisation (SEO) to be their main revenue driver in 2023, according to a new report....

How a 1930s pecan candy company is turning heads on TikTok

Stuckey’s is a candy maker known for its pecan log rolls and kitschy souvenirs, which it sells at its convenience stores along highways in the United States. At the height of its success, the Stuckey family sold...

Nearly half of UK businesses are embarrassed by their website

Storyblok, a content management system (CMS) category leader that empowers both developers and content teams to create better content experiences across all digital channels, has announced research which reveals UK...

How can small businesses effectively cope with customer enquiries?

To cope with the challenging economic environment, small and medium enterprises need to strengthen their customer relations and services to help them stand out from the crowd. Martin Brown, CCO at FM Outsource, explains...

Browse our latest issue

Intelligent SME.tech

View Magazine Archive