Keeping your customers happy is the top priority for SMEs. And one way to do this is by using customer relationship management software. Before using this important technology, SMEs need to have a clear understanding...
Some 70% of consumers prefer to shop with independent retailers rather than big online marketplaces.But despite this preference, they will not compromise on the speed or quality of the delivery experience. nShift, a...
Nexcess, a premium hosting provider optimised for WordPress, WooCommerce and Magento, has released a study on AI’s efficacy and people’s ability to detect it in content and visuals. The study found that on...
Less than half (40%) of consumers find that small businesses offer a more personalised customer service experience than larger corporates, according to FM Outsource’s new report, Small Business Customer Service In 2...
UK marketers are fully embracing the opportunities afforded by Generative AI. Over the next 12 months, 72% of marketers will prioritise spending on AI and two-thirds (67%) will put up to 30% of their marketing budgets...
Enterprise sales teams are failing to convince 91% of prospects that the sales content they receive has been personalised to them. This is according to new research by Gong, a leading revenue intelligence platform,...
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