Customer Experience

WorldFirst to expand e-commerce digital finance solutions for SMEs in...

WorldFirst, a one-stop digital payment and financial services platform for cross-border trade SMEs, announced its plan to launch e-commerce digital finance solutions in new Southeast Asian markets in 2024, aiming to...

Take a deep dive into your customer data

Customer data can reveal so much to companies about their products and services, but it is often ignored and not analysed. Jonathan Sharp, CEO at Britannic, explains how businesses can use this data, with the help of AI,...

Editor’s Question: What are your top tips for an SME on its e-commerce...

Not many SMEs will be successful if they don’t have an effective website and a seamless way to sell their products, craft or trade. Selling products online needn’t be an arduous task, especially with the amount of sof...

Selling on Amazon opened up our customer base and increased sales

Selling on Amazon has proven to be a game-changer for many businesses, opening up new customer bases and significantly increasing sales. Small- and medium-sized enterprises (SMEs) from all around the globe have...

Quarter of employees feel the effects of discrimination

One in four employees said they have felt held back in their careers due to discrimination in relation to either their ethnicity, sexuality, religion, age or gender, revealed in a new study by recruiter, Barrington...

Nearly half of digital experience professionals lack a clear view of their ...

Despite being responsible for building and improving digital experiences, 43% of DX professionals do not have a clear view of customer preferences across their websites and apps. That’s according to a n...

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