CX

ServiceNow and Qualtrics combine powerful workflows and experience data to...

ServiceNow and Qualtrics have announced a strategic partnership to help companies deliver next-generation employee experiences and customer service, leveraging the combined power of ServiceNow’s digital workflows with Q...

Consumers remain underwhelmed despite big digital switch

Only 29% of consumers around the world believe the companies they interact with now deliver an improved digital experience compared to before the pandemic. The stark findings from a new study from VMware of more...

Try that on for size: How a global pandemic impacted the future of retail

The global pandemic prompted a rapid acceleration of Digital Transformation built on identity security, with aims to win the loyalty of a new generation of shoppers. Emma Maslen, VP and General Manager, EMEA &...

Civica has won a new five-year, £3.6 million contract with LPPA

Civica’s cloud-enabled Universal Pensions Management (UPM) industry-leading software will help improve member and employer experience across the organisation via increased digitalisation and automation to modernise s...

Personalising the customer experience important for insurers

Today’s insurance customers want a service which is convenient, quick and most importantly, personalised. It has long been a challenge for insurance companies to understand their customers on an individual level. But t...

Cynergy Bank implements nCino to provide agile customer experience

nCino, a pioneer in cloud banking and Digital Transformation solutions for the global financial services industry, has announced that specialist banking provider Cynergy Bank has adopted the nCino Bank...

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