Puzzel, a leading European Contact Centre-as-a-Service (CCaaS) provider, has announced its expansion into the Netherlands to meet a growing demand for enhanced, smart customer experiences in the market. The move...
In today’s increasingly digital-led way of life, retailers, service providers and other businesses are digitalising more of their operations and dealing with customers across a range of channels – whether it’s via a websi...
New research has found that over three quarters of marketers believe that Net Promoter Scores (NPS) do not accurately measure customer satisfaction. That’s according to new research from experience analytics company, C...
Branded deliveries through Picup, a crowdsource delivery and tech company, is now possible. The innovative last mile delivery company has introduced a unique concept where its drivers become the face of any specific...
With organisations embracing Digital Transformation efforts to remain competitive, the call centre industry is poised for significant disruption. Those who embrace this change will be the ones that see significant...
Aosom sells a range of home, garden, pet and car accessories across six individual brands. It has gone from strength to strength after launching on the marketplace, ManoMano, which has over four million products in...
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