Is this the end of customer loyalty?
Over half (56%) of Brits have switched from a favourite brand they were loyal to due to increased inflation and the cost of living crisis, while one in five shoppers (19%) agree...
CX
Over half of online merchants report checkout issues during peak shopping...
The majority of online SMBs (small to medium size businesses) rely on seasonal business to keep them afloat,but around half (52%) say they have experienced checkout issues during these vital surge shopping periods, up...
CX is becoming more specialised to tackle ‘people paradox’
A new report by MIT Technology Review Insights explores how global organisations are reassessing their customer experience (CX) workforce and processes in the post-pandemic era. The report, Customer experience and...
Customer experience solutions for SMEs: how important is it?
Consumer values are continuously evolving and are vital to any business, especially to SMEs. Chris Sparling, CX Strategy Director at Reputation, talks to us about why customer experience matters and how start-ups can...
Keeping compliant as Australia’s workforce defaults to digital
Jeremy Paton, Team Engagement Solutions Lead, APAC, Avaya, examines how evolving consumer habits and expectations can affect the cybersecurity of businesses while staying compliant. Australia’s appetite for digital s...
70% of Gen Z believe they don’t receive excellent CX on social media
Emplifi, a leading unified customer experience platform, released 7 Key Consumer Expectations Impacting Social Media Success Today, a report outlining generational insights into how different groups engage with...
A Lynchpin Media Brand
© Copyright 2024 Intelligent SME.tech | 63/66 Hatton Garden, London, EC1N 8LE | +44 (0) 20 3026 6825 | A Lynchpin Media Brand | Privacy Policy