Although the US government’s expanded export restrictions on AI chips to China, concerns about AI giants’ valuations and disappointing earnings reports in the first half of 2024 sent shockwaves through the m...
SME leaders have a never-ending to do list. They often end up taking on many roles within their business due to limited resources. Which is where Generative AI can make all the difference. By using this technology,...
Zendesk’s 2025 Customer Experience (CX) Trends Report reveals a pivotal shift in customer expectations: today’s consumers demand AI interactions that feel more human, personalised and engaging than ever before. Drawing on ...
In the past two years, a wave of AI-powered data tools has flooded the market, each claiming to replace data analysts. The reality consistently falls short of the promise. These tools are unable to interpret the...
The contact centre is continually changing. AI is now broadly used and SMEs need to find the right balance between using this technology and retaining their uniqueness. Jon Dainton, Head of Customer Operations Services...
AI advancement continues to gather pace, with many benefits for businesses. But research has shown that SMEs can be slower on the uptake of using AI in daily operations, with many employees taking it upon themselves...
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