Zendesk’s 2025 Customer Experience (CX) Trends Report reveals a pivotal shift in customer expectations: today’s consumers demand AI interactions that feel more human, personalised and engaging than ever before. Drawing on ...
In the past two years, a wave of AI-powered data tools has flooded the market, each claiming to replace data analysts. The reality consistently falls short of the promise. These tools are unable to interpret the...
The contact centre is continually changing. AI is now broadly used and SMEs need to find the right balance between using this technology and retaining their uniqueness. Jon Dainton, Head of Customer Operations Services...
AI advancement continues to gather pace, with many benefits for businesses. But research has shown that SMEs can be slower on the uptake of using AI in daily operations, with many employees taking it upon themselves...
Personetics, a global leader in AI-powered personalised engagement solutions for financial institutions, has announced a significant milestone in its growth and impact across its global user base. The company now...
Generative AI (GenAI) is for the last mile. If you want to create something special that resonates with your target audience, you first need an underlying data infrastructure – and other forms of AI working under the s...
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