Innovation
The value of human support in an AI world
The contact centre is continually changing. AI is now broadly used and SMEs need to find the right balance between using this technology and retaining their uniqueness. Jon Dainton, Head of Customer Operations Services...
Skillvue secures US$2.8 million funding round for AI-based skills assessment...
The skills gap crisis has been described by the World Economic Forum as one of the biggest challenges of our time, costing roughly US$11.5 trillion in potential GDP growth over the next decade. The world’s largest c...
Editor’s Question: What impact is AI making on the workplace,...
With governments across the globe investing in AI, either through its development or by creating safety policies, it will continue affecting workplaces around the world. So how does AI affect SMEs? In the following...
SMBs are not like enterprises – they need more to better compete
The acceleration of digital automation tools, particularly Generative AI, is spurring a new phase of adoption that will can lead to disruptive growth for those that get it right. Violeta Martin, Vice President,...
Four trends that will shape AI in 2024 and beyond
It felt like everyone was talking about AI after it came to the forefront of people’s minds thanks to ChatGPT. As time has gone by, the debate surrounding AI continues. So what comes next for this technology? Soon-Ee C...
Five ways visuals drive better decisions to build better products
In the modern world, companies are increasingly navigating more complex environments, with teams often split between office workers, remote employees and hybrid. Coordinating this team relies on ensuring different...
Why SMEs are being held back by broadband connectivity
SMEs are reliant on fast broadband connectivity to ensure their customers receive a smooth and efficient service. But this is not always the case in the UK, where the infrastructure can sometimes be lacking. Owen...
Greek start-ups put out a call for international talent
Endeavor Greece, the Greek chapter of the global organisation supporting the rise of new ecosystems, has announced that they will be launching a new platform targeting skilled tech experts abroad, both Greek and...
hCaptcha: How to prevent online fraud and abuse using a CAPTCHA system
Across the world, the profound effects of fraud on organisations have uncovered the far-reaching consequences it can have on data integrity, reputation and customer trust. Unmesh Kurup, Director, ML, Intuition...
ThreatLocker: The Best Practices for Common Cybersecurity Threats in 2023
Around the world, cyber threats are on the rise, with attackers increasingly targeting organisations’ most valued assets, necessitating businesses to ensure greater protection and smoother experiences for their users. T...
BlueFort expert on the crucial role of intelligence-led visibility in...
The rise of cloud-based technology has allowed a fast-paced expansion of external attack surfaces and as cybersecurity starts to rise on the C-level priority list, it has become clear organisations must think about...
Why endpoint protection and Zero Trust are the future
As cyberthreats continue to increase, it is critical for organisations to ensure greater protection and smoother experiences for their users. Rob Allen, VP of Operations for EMEA at ThreatLocker and a seasoned IT...
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