Zendesk’s 2025 Customer Experience (CX) Trends Report reveals a pivotal shift in customer expectations: today’s consumers demand AI interactions that feel more human, personalised and engaging than ever before. Drawing on ...
Zoho, a leading global technology company, has found that 21% of UK businesses view their customer experience innovation as excellent, according to its Digital Health Survey. However, around four-fifths (79%) of...
Storyblok, a content management system (CMS) category leader, has released The State of CMS 2024 report to show how companies manage content today and what their content plans are for the future. The report...
Leading Philippine digital solutions platform, Globe, has announced a strategic partnership with GMS, an AI-driven communications solutions partner, to build the future of customer experience for enterprises in the...
Hinduja Global Solutions (HGS), a leader in technology-led customer experience (CX), has partnered with Form1 Partners, a leading commercialisation partner for B2B tech scale-ups and trusted source of breakthrough...
We have all been there as a customer – let down by a company when it comes to customer service. Often it relates to an issue which crops up and the issue is not dealt with in a timely and efficient manner. It can also h...
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