AI is an incredible tool for businesses that will only become more prevalent as time goes on, offering the opportunity to save time and money by automating time-consuming tasks and processes. However, over-reliance on Artificial Intelligence can also create major challenges.
Domain and hosting experts Fasthosts explores how to maintain the right balance between human input and AI.
Customer service frustrations
AI-powered chatbots and phone menus can be great to filter out the high volume of customer queries you may receive at times. However, when businesses are unable to provide human assistance when needed, it can become a frustrating experience for customers.
A lack of personal interaction can damage the trust between your business and the customer and push them to search elsewhere. So, when implementing AI customer-service processes, it is key to find the right balance between efficiency and human interaction, allowing for customers to feel seen and heard at all times.
Automating creativity and strategy
AI is great for routine tasks, data analysis, research and can help lay foundations for brainstorming and innovation. But when relied on too much, the results can feel generic or lack creativity and uniqueness. Better leave this one to the human team members, to ensure that your business isn’t automating its creative strategies and processes.
Now and in the future, human talent should be prioritised and AI used as a tool to help support and guide, rather than replace human innovation completely.
AI in hiring
When it comes to hiring our all important staff and team members, we have come a long way when it comes to removing bias and anti GDPR practices. As we move forward, it is crucial to keep the practices in place leading to a more diverse and well-rounded workforce.
When sifting through CVs and applications, an over-reliance on AI can overlook talent and can even introduce new biases, reducing equal opportunity and ultimately impacting the diversity and inclusivity of your workplace.
Human-AI collaboration
Human-AI collaboration is increasingly commonplace. It can lead to increased productivity and cut out menial and time-consuming tasks. However, one thing AI should never do is replace human employees.
AI can be a great addition to the team, but can’t fully replace human judgement, emotional intelligence, creativity and various other valuable skills. The key ingredient to a successful business in the long-run is the perfect ratio of human-AI collaboration.
AI for efficiency, not just cost-cutting
Using AI is all about freeing up time and space for high-value tasks, rather than eliminating roles or sections of your business entirety. Whether it be for reporting, payroll or customer service, AI should be used as a tool to enhance workflow for employees – rather than replacing them. This could bring down staff morale, push skilled employees out of work and even sacrifice the quality of service you offer. That’s why striking the right balance and ensuring AI is used for efficiency rather than cost-cutting is the best way to ensure a successful and long-term viable business.
