Zendesk, which provides an AI solution for CX, launched its global venture fund to back AI-first companies focused on enhancing customer and employee experiences. Zendesk Ventures also announced new investments in PolyAI, a developer of advanced conversational voice assistants, and unitQ, an AI-powered customer feedback platform. The fund empowers emerging companies to unlock their potential by providing capital, CX and AI expertise and strategic partnership opportunities for growth and innovation.
“Every organisation is on a path to becoming AI-driven, and we’re eager to form partnerships with companies leading this new era,” said Ben Barclay, SVP of Strategy, Corporate Development & Transformation, Zendesk. “Our goal extends beyond building our own products; we’re also supporting an ecosystem of start-ups whose visions align with ours. Customer and employee service is changing rapidly because of advancements in AI. Investing in these companies does more than drive their growth, it elevates our customers’ ability to provide exceptional interactions.”