Marriott International has launched Business Access by Marriott Bonvoy, a comprehensive online travel booking program designed as a direct channel for small- to medium-sized businesses. The program combines an expanded booking experience with benefits and rewards available only through Marriott Bonvoy’s award-winning travel program and portfolio of brands. Business Access by Marriott Bonvoy is available to SMBs based in the United States, Canada, Europe, the Middle East, Africa, the Caribbean and Latin America and is anticipated to expand to other regions.
According to a global survey commissioned by Marriott Bonvoy and conducted by Wakefield Research among business travellers at SMBs in the US, UK, Canada and Mexico,75% report experiencing frustrations with their travel booking platforms. Fifty-six percent say they are difficult to use, 27% are unhappy with the inability to book travel and hotels from the same place and more than a quarter (27%) express disappointment with the platforms’ lack of integration with their travel expense programs.
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