Some 70% of consumers prefer to shop with independent retailers rather than big online marketplaces.But despite this preference, they will not compromise on the speed or quality of the delivery experience.
nShift, a global leader in delivery management software, is announcing a new end-to-end suite that will enable small- and medium-sized businesses (SMBs) to turn fulfilling deliveries into an opportunity to differentiate and build customer loyalty.
The offering comprises checkout, delivery management and from Q3 2023, enhanced returns capabilities. Together, these enable retailers to offer a compelling customer experience, provide a range of delivery options for domestic and international shipping, manage inventory more closely and digitise returns processes.
Research has found that offering a choice of shipping options, transparent pricing and clear and easy returns procedures all contribute to higher conversion rates and long-term customer retention. Too often customers abandon their shopping carts due to: excessive ‘hidden extra’ costs like shipping, slow deliveries and unsatisfactory returns policies.